Mahmoud Elshenhab

Staff Compliance Automation Engineer

OKTA | September 2023 to Present

Dublin, Ireland (Remote)

• Developed an internal survey tool to automate the collection of compliance-related information from various teams.
• Collaborated with cross-functional teams to ensure the tool met compliance requirements.
• Implemented a user-friendly interface to facilitate easy data entry and retrieval.
• Designed and implemented a CI pipeline to automate testing the survey tool, ensuring high code quality and reliability.
• Mentored junior engineers on best practices for developing secure and efficient software solutions.
• working on designing and implementing a project to automate the collection of compliance evidence from various teams.

Staff Site Reliability Engineer

ServiceNow | September 2021 to September 2023

Dublin, Ireland (Remote)

• Maintain and improve the operational reliability of the ServiceNow Cloud platform.
• Enhance infrastructure stability and performance utilizing internal automation services.
• Manage and respond to system alerts, collaborating effectively with customer support teams to ensure timely resolution.
• Develop automation processes for alert handling, thereby reducing manual workload and improving response accuracy.
• Contribute to the refinement of internal team operational procedures and workflows.

System Development Engineer

Amazon Web Services (AWS) | December 2019 to November 2021

Dublin, Ireland

• Developed automation for AWS networking service region builds, enhancing deployment speed and consistency.
• Participated in on-call rotation, assuming ownership for production fleet reliability, maintenance, and incident response.
• Engineered automation solutions for service deployments, contributing to improved service quality and reduced release cycle times.
• Resolved complex system issues, developed new service features, and enhanced operational automation capabilities.
• Resolved a critical software defect related to fleet monitoring by applying expertise in the Gossip protocol.
• Served as a subject matter expert in automating patching workflows; led a project reducing patching cycle time from over 40 days to 7 days.
• Initiated development of zero-touch build workflows for bastion fleets to minimize manual configuration.

System Engineer I

Amazon Web Services (AWS) | May 2018 to November 2019

Dublin, Ireland

• Developed automation for AWS networking service region builds, enhancing deployment speed and consistency.
• Participated in on-call rotation, assuming ownership for production fleet reliability, maintenance, and incident response.
• Engineered automation solutions for service deployments, contributing to improved service quality and reduced release cycle times.
• Resolved complex system issues, developed new service features, and enhanced operational automation capabilities.

Cloud Support Engineer II

Amazon Web Services (AWS) | October 2017 to April 2018

Cape Town, South Africa

• Provided expert-level technical support to AWS Enterprise customers, diagnosing and resolving complex infrastructure issues, specializing in Relational Database Services (RDS).
• Executed database migrations involving MySQL, MariaDB, and Amazon Aurora across multiple AWS regions with minimal downtime.
• Conducted in-depth root cause analyses for system and database failures for both customer and internal AWS service teams.
• Collaborated with AWS Solution Architects to design and recommend best practices for highly available, durable, and performant database solutions.

Cloud Support Engineer I

Amazon Web Services (AWS) | November 2015 to September 2017

Cape Town, South Africa

• Achieved recognition as an RDS Subject Matter Expert (SME).
• Executed numerous database migrations involving MySQL, MariaDB, and Amazon Aurora across multiple AWS regions, consistently achieving minimal downtime (under 5 minutes).
• Conducted in-depth root cause analyses for system and database failures for both customer and internal AWS service teams.
• Collaborated with AWS Solution Architects to design and recommend best practices for highly available, durable, and performant database solutions.
• Advised customers on optimal AWS service selection based on workload requirements, feature needs, and budget constraints.
• Guided internal and external clients on application redesign to optimize database communication methods, significantly improving workload performance.
• Developed Python and Bash scripts to automate operational tasks for customers.
• Identified and reported bugs in AWS internal workflows impacting customer experience; created reproducible test cases facilitating service team investigations and subsequent fleet-wide patches.
• Developed automated onboarding training materials for MySQL, MariaDB, and Aurora support.
• Mentored and trained new Cloud Support Engineers to proficiency.

System Engineer

Freelance | October 2014 to September 2015

Egypt

• Designed and implemented a home multimedia streaming system leveraging DLNA and Torrent technologies on a Linux platform.
• Resolved multi-user access limitations for a local company's Microsoft Access database application, enabling concurrent operations across multiple branches.

NIX System Engineer

Link Data Center (LinkDev) | March 2012 to October 2014

Cairo, Egypt

• Administered Linux servers (primarily CentOS/RHEL) and led project implementations within a data center environment focused on web hosting.
• Executed migration of hosting infrastructure from Apache HTTP Server to Nginx.
• Designed and implemented distributed media hosting solutions for enhanced performance and scalability.
• Developed Bash scripts for automated DNS record migration and proactive service monitoring.

System Administrator

International Turnkey Systems (ITS) | October 2011 to March 2012

Cairo, Egypt

• Administered servers operating Microsoft Windows Server and Linux distributions within a VMware ESX virtualized environment.
• Managed database systems including Microsoft SQL Server and Sybase ASE.

Bachelor of Computer Sciences

Misr Higher Institute for Commerce & Computers | September 2005 - June 2009

Mansoura, Egypt

Grade - Good (70.73%)